Privacy Policy

Last updated: Feb 2026

Brand Sugar Creative (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. What Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Business name

  • Website URL

  • Information submitted via forms, questionnaires or audits

  • Communication preferences

We collect this information when you:

  • Submit a form on our website

  • Complete a Meta (Facebook/Instagram) lead form

  • Contact us via email or social media

  • Engage with our advertising or website

2. How We Collect Information

We collect information through:

  • Website contact forms

  • Lead forms via Meta (Facebook & Instagram) advertising

  • Google Ads and website enquiry forms

  • Cookies, pixels, and similar tracking technologies

This may include information automatically collected through tools such as:

  • Meta Pixel

  • Google Analytics

  • Google Ads conversion tracking

3. Why We Collect Your Information

We collect personal information to:

  • Respond to enquiries and requests

  • Provide marketing, branding, and advertising services

  • Deliver audits, resources, or strategy sessions

  • Improve our services, website, and advertising

  • Communicate with you about our services

  • Meet legal and regulatory requirements

We do not sell your personal information.

4. Advertising, Tracking & Cookies

We use third-party platforms including Meta (Facebook & Instagram) and Google to deliver advertising.

These platforms may collect information about your interaction with our ads and website using cookies, pixels, or similar technologies.

This allows us to:

  • Measure advertising performance

  • Show relevant ads to users

  • Improve marketing effectiveness

You can control or disable cookies through your browser settings and opt out of personalised advertising through platform settings.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers (such as CRM systems, email platforms, or analytics tools)

  • Advertising platforms (including Meta and Google)

  • Professional advisors where required by law

All third parties are required to handle information in line with privacy obligations

6. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

Information is stored securely using reputable platforms and access is restricted where possible.

7. Access & Correction

You may request access to the personal information we hold about you and request corrections if information is inaccurate.

Requests can be made by contacting us using the details below.

8. Opting Out & Unsubscribing

You may opt out of marketing communications at any time by:

  • Using the unsubscribe link in emails

  • Contacting us directly

Opting out of marketing does not affect essential communications related to services you have requested.

9. Overseas Disclosure

Some third-party platforms we use may store data outside Australia (for example, Meta and Google servers).

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Brand Sugar Creative

📧 contactus@brandsugarcreative.com.au

🌐 www.brandsugarcreative.com.au